1. Information We Collect
We may collect:
- Name and contact details (phone number, email address).
- Business information (company name, service details).
- Call data (call recordings, transcripts, voicemail, call metadata).
- Appointment and booking details.
2. How We Use Your Information
We use your information to:
- Answer calls, qualify leads, and book or manage appointments.
- Send transactional SMS (appointment confirmations, reminders, updates, follow-ups).
- Send account-related messages (service notices, billing, support).
- Improve, secure, and troubleshoot our services.
We do not use SMS consent or phone numbers collected for customer support or transaction purposes to send unrelated marketing texts without your explicit permission.
3. SMS/Text Messaging
By providing your mobile number and opting in, you agree to receive SMS/text messages from us related to your use of our services, including:
- Appointment confirmations, reminders, and updates.
- Missed call alerts, voicemail alerts, and lead notifications.
- Account or service notifications.
Message frequency may vary. Message and data rates may apply.
Opt-Out:
You can opt out of SMS at any time by replying “STOP” to any message. After you send “STOP,” we may send a one-time confirmation SMS and then you will no longer receive SMS from us at that number.
Help:
For help with SMS, reply “HELP” or contact us at:
- Email: customercare@customerconnect.pro
- Phone: 470-726-6022
4. How We Share Your Information
We do not sell or share your mobile information with third parties or affiliates for their own marketing or promotional purposes.
We may share information with:
- Service providers and subcontractors who help us operate our services (for example, SMS carriers, telephony providers, hosting providers), strictly to deliver our services.
- Professional advisors (lawyers, accountants) as required.
- Authorities if required by law, regulation, or legal process.
Required A2P clause:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service and SMS delivery, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
5. Data Retention
We keep your information only as long as necessary to provide our services, fulfill the purposes described in this policy, comply with our legal obligations, and resolve disputes. Call recordings and SMS logs may be retained for quality, training, compliance, and record-keeping, consistent with applicable law.
6. Security
We use reasonable technical and organizational measures to protect your information, including encryption in transit where appropriate and access controls for internal systems. However, no system can be guaranteed 100% secure.
7. Your Choices and Rights
Depending on your location, you may have rights to:
- Access, update, or delete certain personal information.
- Restrict or object to certain processing.
- Withdraw consent where processing is based on consent.
To exercise these rights, contact us at customercare@customerconnect.pro. We may need to verify your identity before fulfilling your request.
8. Cookies and Tracking Technologies
Customer Connect Pro LLC may use cookies, pixels, analytics tools, and similar tracking technologies on our website to support site functionality, analyze traffic, improve user experience, and understand how visitors interact with our pages.
These technologies may collect information such as browser type, device information, IP address, pages visited, referral sources, and general website usage activity. You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.
9. Third-Party Links and Integrations
Our service may integrate with third-party tools (for example, Google Calendar, CRM systems, or telephony/SMS providers). Their use of your information is governed by their own privacy policies, not this one. We encourage you to review any third-party policies separately.
10. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” at the top of this page. Your continued use of our services after any update means you accept the revised policy.
12. Contact Us
For questions about this Privacy Policy or our data practices, contact:
Customer Connect Pro LLC
Email: customercare@customerconnect.pro
Phone: 470-726-6022
Address: 110 Walter Way, Suite 856, Stockbridge, GA 30281