Plans & setup
What's included at each plan level?
The Solo plan is $99/month with a $149 setup fee and includes 200 talk minutes for lighter call volume. Essential, Growth, and Custom include unlimited calls* with a fair-use allowance of 1,000 talk minutes per line per month, plus a done-for-you build tailored to your shop. Plans differ by line count and customization depth.
Solo: $99/month + $149 setup — 200 minutes included for solopreneurs and one-person shops.
Essential: $299/month + $497 setup fee — one location. The whole front desk. We set it up for you.
Growth: $549/month + $797 setup fee — two locations or two lines, with each line using its own hours, calendars, and transfer number.
Custom: from $799/month + setup by quote — three lines or locations, or deeper integrations.
Can I try it first?
Yes. A 7-day trial runs on your live line from day 1 using your real script. Setup and the first month are collected on day 7 if you keep it.
Is there a contract?
No long-term contracts. After your first month, it stays month-to-month. The setup fee covers your custom build and isn't refundable; prepay a year and it's waived.
What's in the setup fee?
We listen to your real calls, write and test your script, connect your calendars and CRM, set up your transfer and alerts, and tune the script for two weeks after launch.
Do I have to set anything up myself?
No. We handle onboarding, scripting, routing, and launch for you as part of the setup fee. You tell us your hours, services, and call preferences, and we take care of the setup. If you need deeper customization or expanded handling, we can scale it with your plan.
What is “Done-for-you”?
It means we handle the setup work for you — including onboarding, scripting, routing, configuration, and launch — so you do not have to build or manage the system yourself.
How long does setup take?
Typical setup takes 2–3 days after the required business information and final customer approval is received and approved. Complex routing, multiple locations, or custom integrations may take longer.
What does “unlimited calls” mean?
Your AI Receptionist answers every call to your line, 24 hours a day, every day, for as long as you're a customer. There is no limit on the number of calls, the number of callers, or how many calls happen at once. We never charge per call or per caller, and we never stop answering because you've been busy.
What is fair use, and what happens if I go over?
Essential, Growth, and Custom include a fair-use allowance of 1,000 talk minutes per line per month — roughly 400–500 typical calls, about three times what a busy single-location shop uses. The Solo plan is different and includes 200 talk minutes per month. The fair-use allowance exists so one account can't consume the capacity meant for everyone; it is not a meter you'll bump into in normal use.
- Metered per second. A 40-second call counts as 40 seconds; most services round every call up to the next full minute.
- You always know where you stand. Your custom dashboard shows minutes used this month, and we text you at 80%.
- Two busy months in a row means your business has outgrown the plan. We'll talk with you about adding a line or moving to Growth, effective the following month, with notice. One busy month is on us.
- Transfer time counts. When your AI Receptionist connects a caller to you, the minutes you spend talking count, since the line stays open.
- Nobody gets cut off. Past 1,000 minutes, your AI Receptionist keeps answering. No overage charges, no surprise invoices.
- Our test calls never count. Calls made by the Customer Connect Pro team to check your line are excluded.
Call handling & fit
How does the customer communication system work?
Customer Connect Pro is an AI-powered business communications platform for service businesses. It answers incoming calls, gathers customer information, qualifies inquiries, schedules appointments when appropriate, follows your routing rules, and gives your team visibility into what happened and what needs attention.
Is Customer Connect Pro just an AI receptionist?
The AI receptionist is the call-answering part of the service, but Customer Connect Pro does more than answer the phone. It captures caller information, qualifies inquiries, schedules appointments, follows routing instructions, and organizes call details and next steps through the business dashboard.
What happens when a new lead calls?
The call is answered according to your business rules. Customer Connect Pro identifies what the caller needs, gathers the required information, qualifies the opportunity, and either schedules an appointment, routes the call, or records the next step for your team.
What if a call needs a human?
We follow the routing and escalation instructions established during setup. Depending on the situation, the system can transfer the call, alert the appropriate team member, or collect everything needed for a prompt callback.
What happens after each call?
Your team can see the caller’s information, reason for calling, conversation summary, recording, transcript, appointment status, any next action created during the call, and listen to actual call recordings.
Can I keep my existing business number?
Yes. We use call forwarding and a dedicated line, so you can usually keep the business number your customers already call.
Can calls transfer to my team?
Yes. When a call needs a person, urgent calls can be routed to your team based on your call-handling rules and plan level.
What industries does this work best for?
It works especially well for service businesses that depend on fast response and booked appointments, including HVAC, plumbing, electrical, auto repair, towing, roofing, and contractor teams.
What if I already have a receptionist?
Customer Connect Pro can support an existing receptionist or office team by handling overflow, after-hours calls, repetitive questions, appointment requests, and calls that arrive while staff members are already helping customers.
